Shared IT services agreement on the County agenda
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On May 8, Oxford County Council will be asked to approve, through a bylaw, a shared services agreement that will provide a full-time, on-site Oxford County computer /network/support and training technician to the Town of Tillsonburg for a one year period.
The County Information Systems department has been providing daily IT (information technology) support to the Town of Tillsonburg since October 2012 while the Town assesses its long-term IT needs. The technician serving Tillsonburg will be recruited by the County to provide on-site, day-to-day support to Town staff, although the Town will still retain the benefit of the different areas of expertise represented in the County’s Information Systems department. All IT services delivered under the shared services agreement will be provided to Tillsonburg on a cost recovery basis.
The County’s strategic plan places a renewed emphasis on customer service and responsiveness to municipal partners. With the County’s Information Systems team already familiar with the Town of Tillsonburg’s needs, network and systems infrastructure, the ability to offer interim support to a municipal partner during a transition phase is a natural extension of this customer-focused approach.